Shipping policy

Processing time
All orders are processed and shipped within 1 business day (excluding weekends and holidays). Orders placed after business hours may begin processing the next business day.

Shipping methods
Most Pilabarre orders ship via USPS. In some cases, we may use an alternative carrier (such as UPS) depending on package size, destination, or shipping efficiency.

Shipping rates
Shipping rates are calculated at checkout based on your location and selected shipping option.

Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Estimated delivery times
Delivery times vary by location and the shipping method selected at checkout. Please note: delivery estimates are provided by the carrier and may be impacted by weather, peak shipping periods, carrier delays, or other factors outside our control.

Shipping address accuracy
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping the order.

Lost, stolen, or delayed packages
Once a package is marked as delivered by the carrier, Pilabarre is not responsible for lost or stolen packages. If your tracking shows “delivered” but you have not received your order, we recommend checking with neighbors/building staff and contacting the carrier first.
If your package appears to be lost in transit, reach out to us and we’ll do our best to help.

Questions
Need help with your order? Contact us anytime at howdy@pila-barre.com.

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